Accessibility Statement

Reliable Pros Services LLC is committed to making our website and our plumbing services accessible to the widest possible audience, including people with disabilities. We believe an emergency call at 2 a.m. should be just as easy to make for a customer who relies on a screen reader as it is for anyone else.

1. Standard We Build To

This website is built and maintained to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA published by the W3C Web Accessibility Initiative. WCAG 2.1 AA is the standard used by Section 508 of the U.S. Rehabilitation Act, the California Unruh Civil Rights Act, and most state-level digital-accessibility rulings.

Key technical practices we follow:

• Semantic HTML — every interactive element (button, link, form field) uses the correct element type and visible label.
• Keyboard navigation — all menus, modals, the contact form, and the accessibility toolbar can be operated with the Tab and Enter keys. Focus is trapped inside open modals and returned to the previous element on close.
• Color contrast — body text and interactive elements meet or exceed WCAG 4.5:1 contrast. Large headings meet 3:1.
• Image alternatives — every meaningful photograph carries a descriptive alt attribute; decorative imagery is marked as such for screen readers.
• Reduced motion — when your operating system requests reduced motion, animations and the homepage hero video are paused.
• Structured headings — every page uses one H1 and a clean H2/H3 outline so screen-reader users can navigate by heading.

2. The Accessibility Toolbar

A floating accessibility button is available on every page (lower-right corner on desktop, lower-center on mobile). Opening it gives you immediate control over:

• Text size — three steps up to 150% with layout that reflows, not zooms.
• High-contrast color theme.
• Underlining all links.
• A grayscale filter for users sensitive to color.
• Stopping all motion site-wide.
• Resetting every preference back to default.

The toolbar preferences are saved to your browser's local storage on this device only — they are not transmitted to our servers. See the Privacy Policy for details.

3. Browsers and Assistive Technology We Test With

We regularly test this site with the current and prior-major versions of Chrome, Firefox, Safari, and Edge. Assistive-technology testing covers VoiceOver (macOS and iOS), TalkBack (Android), NVDA on Windows, and the keyboard-only flow with no screen reader. We also run Lighthouse and axe DevTools audits during development to catch regressions before they ship.

4. Known Limitations

We aim for full WCAG 2.1 AA conformance, but the web is never finished. Known gaps we are actively working on:

• Customer-submitted photos: when customers attach photos to a service request, those images don't yet receive an automatic alt-text fallback. We are testing AI-generated captions.
• Third-party widgets: the Google Maps embed on the contact page and the Cloudflare Turnstile challenge on contact forms come from external providers; their accessibility is governed by their vendors.
• Legacy invoice PDFs: some invoices generated before 2025 may not pass automated PDF accessibility checks. New invoices are tagged.

If you encounter another barrier, please tell us. Every report we receive gets a written response within five business days, and a fix scheduled where possible.

5. How to Report an Accessibility Barrier

If something on this site doesn't work the way it should for you — or if our scheduling or billing process is difficult to use with assistive technology — contact us:

• Phone: (800) 284-4541 (24/7, ask for the office manager during business hours)
• Email: info@reliableanytime.com
• Contact form: the contact page works with a screen reader and keyboard-only navigation
• Mail: Reliable Pros Services LLC, 8780 19th St. #270, Alta Loma, CA 91701

When reporting a barrier, please include the page URL, a short description of what happened, and (if you're comfortable sharing) the assistive technology and browser you were using. That information lets us reproduce the issue and ship a fix quickly.

6. In-Person and Phone Service

Our dispatchers are trained to assist customers using a Telecommunications Relay Service (TRS) — dial 711 from any phone in California to be connected to a TRS operator who will relay your call to us. We also accept service requests through the contact form on this site if a voice call is not practical for you.

On-site technicians will, on request, communicate in writing during the visit, allow extra time for explanation, and walk a customer-designated representative through the work and the invoice if you prefer.

7. Continuous Improvement

We treat this statement as a public commitment, not a check-the-box document. The site is re-audited at least twice a year against WCAG 2.1 AA, and after every major redesign. The "Last updated" date at the top of this page reflects the most recent revision. Significant changes are flagged on the homepage for 30 days.